Chattanooga State Community College

Essential Facilitator Skills: Respect, Goodwill, and Active Listening

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Course Name

Essential Facilitator Skills: Respect, Goodwill, and Active Listening

Contact Hours: 8 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

Course Description

Learn a range of skills necessary to be an effective mediator including; active listening, paraphrasing, clarifying, developing an others-focus, communication, leadership, compassion, and more. Practice these skills through exercises and assignments.

 

Understand how each of these skills is important to resolving disputes and when to use each.

Continue to hone mediation skills and be open to learning new techniques to adapt to each situation. Learn that there is not a one-size fits all type of mediator. A mediator’s job changes based on each conflict. They are simply there to facilitate and not make a decision.

Please note: Course of study may be completed earlier than indicated.

Outcome

Upon successful completion, students will understand the skills necessary for a successful mediation.

As a result of engaging in this course of study, all serious-minded students will benefit in the following ways:

  • Realize that the mediator facilitates the dispute and is not a decision maker
  • Understand the rules that are necessary for a successful mediation
  • Learn how to facilitate and not be a decision maker
  • Learn how to prepare different types of agreements for disputes
  • Practice mediation skills through exercises and assignments
  • Practice active listening, empathy, summarizing, emotional intelligence, feedback, humility, and more

Assessment

This course contains multiple assignments, exercises, role plays, and a couple of quizzes to help measure your progress and mastery of the course materials. A score of 85 or higher is required. Quizzes may be taken 2 times each.

Outline

  1. Essential Facilitator Skills: Respect, Goodwill, and Active Listening
  2. Skills needed to be a successful mediator
  3. Humility, empathy, summarizing, active listening, feedback, paraphrasing and more
  4. What skills are the most effective and necessary to be a successful mediator?
  5. Current trends in mediation
  6. Current trends in skills for mediation
  7. Different situations that can benefit from mediation
  8. Roles and duties of the mediator

Books

Multiple materials provided by the instructor (handouts, articles, etc.). An additional textbook purchase is required. +++ Please purchase the following book from Amazon or another reseller. Basic Skills for the New Mediator, Second Edition__written by Goodman, Allan H.__ISBN-13: 978-0967097336

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