Hotel Certificate Program - Instructor Led

Course Name

Hotel Certificate Program - Instructor Led

Contact Hours: 120 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

Course Description

The Hotel Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion and are self paced but individual courses must be completed within 90 days of your start date and all courses must be completed within one year of the start of the first course.

Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
  1. Hotels and Lodging
  2. Selling Vacations
  3. Ground Transportation
FAQ
How long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

Benefits of Hotel Certificate Program:

  • Take the course at your own pace - so long as the course is completed within 90 days of registration.
  • Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
  • No need to purchase additional textbooks or materials
  • As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
  • Use entire program as a newcomer and upon completion be ready to work in the travel and tourism industry.
    • Outcome

      As a result of taking the Hotels Certificate Program you will qualified to work in the following careers: Hotels

      Assessment

      Evaluation of student performance will be based on the following:

      1. Completion of assigments.
      2. Exam grades

      Successful completion of each course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.

      The principal classifications of unsatisfactory conduct are:

      • Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
      • Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
      • Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
      • The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies.
      Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.

      Outline


      Hotel Certificate Program

      The Hotel Certificate Program consists of four individual courrses. Each course will teach you valuable concepts necessary to becoming a travel professional with real world applications and industry directed content. The courses are:

      Travel Sales and Trends
      Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.

      Hotels and Lodging
      Earn great commissions by booking your clients’ hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures. Identify your guests’ preferences, learn the variables that affect prices, select the right hotel for any given client. An additional option is to enjoy the hotel sales training program developed by Marriott, entitled Hotel Excellence!

      Selling Vacation Packages and Tours Hotels and Lodging
      Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures. Understand the function of tour operators and wholesalers. Identify your clients? needs and preferences, and book the right vacation package for any given client.

      Ground Transportation
      You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution. Rail travel recaptures the image of a different time and appeals to many leisure travelers. This study focuses on Amtrak, VIA Rail, BritRail and Eurail, the types of train accommodations, services and fare structure.


      Course Name

      Travel Sales and Trends - Instructor Led

      Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

      Course Description

      The Travel Sales and Trends Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.

        FAQ
        How long will it take me to complete the course?
        Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
        How quickly can I begin?
        Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
        What is the Job Board and how do I gain access to it?
        The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

        Benefits of Travel Sales and Trends:

      1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
      2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
      3. No need to purchase additional textbooks or materials
      4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
      5. Outcome

        Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

         

      6. Describe the need for sales and customer service skills and professional telephone manners.
      7. Ask open and/or closed questions as appropriate.
      8. Turn features into benefits while making a recommendation.
      9. Make the sale with a choice or assumptive close.
      10. List and define traveling styles and motivations for leisure travel.
      11. Identify demographic groups of travelers.
      12. Explain how demographics and traveling style impact the way people travel.
      13. List and explain travel planning and booking trends including travel resources on the Web.
      14. Access and navigate multiple travel resources online.
      15. Assessment

        Evaluation of student performance will be based on the following:

        1. Completion of assigments.
        2. Exam grades

        Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
        The principal classifications of unsatisfactory conduct are:

      16. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
      17. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
      18. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
      19. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
      20. Outline


        Travel Sales and Trends

        Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

        Lesson 1 Basic Sales Skills
        Lesson 2 Phases in the Sales Process
        Lesson 3 Styles of Travelers
        Lesson 4 Targeting the Traveler
        Lesson 5 Review
        Exam
        Lesson 6 How to Use the Net
        Lesson 7 Travel Resources Online

        COURSE ACTIVITIES AND ASSIGNMENTS:
        Maximum time to complete the course is 90 days. There are challenges, reviews, learning activities and exam. These assignments are not too consuming. You can easily do two to three assignments per week. Each assignment takes approximately an hour. To complete this course within a month, you would need to do three to four assignments within a week and plan on spending four-six hours a week.

        Course Name

        Hotels and Lodging - Instructor Led

        Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

        Course Description

        The Hotels and Lodging Earn great commissions by booking your client’s hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures. Identify your guests’ preferences, learn the variables that affect prices, select the right hotel for any given client. An additional option is to enjoy the hotel sales training program developed by Marriott, entitled Hotel Excellence!

          FAQ
          How long will it take me to complete the course?
          Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
          How quickly can I begin?
          Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
          What is the Job Board and how do I gain access to it?
          The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

          Benefits of Hotels and Lodging:

        1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
        2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
        3. No need to purchase additional textbooks or materials
        4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
        5. Outcome

          Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

        6. List the qualities hotel guests look for in a hotel.
        7. Name six types of properties in the lodging industry.
        8. Demonstrate an understanding of the variety of classification systems in the hotel industry.
        9. Identify major hotel chains regarding the class of lodging and service they provide.
        10. List and explain six factors that can affect the price of a room.
        11. Decode type, class, size, and meal plan codes.
        12. List and differentiate between hotel reference publications.
        13. Read and interpret selected print and computer references.
        14. Name the various ways to book a hotel room.
        15. Determine clients’ needs and expectations by questioning.
        16. List and define reservation policies and procedures.
        17. Name the steps and information necessary to make a reservation.
        18. Select the appropriate property and location for the client.
        19. Assessment

          Evaluation of student performance will be based on the following:

          1. Completion of assigments.
          2. Exam grades

          Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
          The principal classifications of unsatisfactory conduct are:

        20. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
        21. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
        22. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
        23. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
        24. Outline


          Hotels and Lodging

          Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

          Lesson 1 Hotel Guest Preferences and Types of Properties
          Lesson 2 Hotel Classification Systems
          Lesson 3 Hotel Rates
          Lesson 4 Hotel References and Distribution System
          Lesson 5 Selecting and Booking the Right Property
          Lesson 6 Review
          Hotel Excellence by Marriott (optional)
          Exam

          COURSE ACTIVITIES AND ASSIGNMENTS:

          Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.

          Course Name

          Selling Vacation Packages and Tours - Instructor Led

          Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

          Course Description

          Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures. Understand the function of tour operators and wholesalers. Identify your clients' needs and preferences, and book the right vacation package for any given client.

          FAQ

          1. How long will it take me to complete the course?
          Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
          1. How quickly can I begin?
          Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
          1. What is the Job Board and how do I gain access to it?
          The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

          Benefits of Selling Vacation Packages and Tours:

          • Take the course at your own pace - so long as the course is completed within 90 days of registration.
          • Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
          • No need to purchase additional textbooks or materials.As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.

          Please note: Course of study may be completed earlier than indicated.

          Outcome

          Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

          • Specify the benefits of tours for the traveler and for the travel professional.
          • List and describe the various components of a tour and of tour brochures.
          • Interpret tour information found in brochures and reference publications
          • Utilize tour brochures as a sales tool and booking resource.
          • Compare the features, benefits and pricing of various tours and vacation packages.
          • Identify and explain five types of tours.
          • Name five popular vacation package and tour destinations in North America.
          • Explain the function of Tour Operators/Wholesalers.
          • Select the right package tour for the client.
          • Demonstrate vacation package and tour booking procedures.

          Assessment

          Evaluation of student performance will be based on the following:

          • Completion of assignments.
          • Exam grades

          Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.

          The principal classifications of unsatisfactory conduct are:
          • Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
          • Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
          • Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
          • The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. 

          Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.

          Outline

          To receive a complete and comprehensive course outline write to courseinfo@jeronline.com and include the complete course title.

          Course Name

          Ground Transportation - Instructor Led

          Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

          Course Description

          The Ground Transportation You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution. Rail travel recaptures the image of a different time and appeals to many leisure travelers. This study focuses on Amtrak, VIA Rail, BritRail and Eurail, the types of train accommodations, services and fare structure.

          FAQ

          • How long will it take me to complete the course?
          Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
          • How quickly can I begin?
          Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
          • What is the Job Board and how do I gain access to it?
          The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

          Benefits of Ground Transportation:
          1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
          2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
          3. No need to purchase additional textbooks or materials
          4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.

          Please note: Course of study may be completed earlier than indicated.

          Outcome

          Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

          • Explain four qualifications a client must meet to rent a car.
          • Name three criteria for authorized drivers of a rental car.
          • Decode/encode car codes.
          • Name and explain rate plans, categories and extra charges.
          • Read and interpret CRS displays for car rentals.
          • Explain procedures for reservations, rental counter, and return.
          • Discuss five features and benefits of rail travel.
          • Explain Eurail, BritRail, VIA Rail Canada and Amtrak classes, services, accommodations and rates.
          • Interpret Thomas Cook Timetables, Amtrak Timetable, and CRS displays for Amtrak and for VIA Rail.

          Assessment

          Evaluation of student performance will be based on the following:

          • Completion of assignments.
          • Exam grades

          Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner.

          Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.

          The principal classifications of unsatisfactory conduct are:
          • Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
          • Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
          • Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
          • The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies.

          Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.

          Outline

          To receive a complete and comprehensive course outline write to courseinfo@jeronline.com and include the complete course title and course number.

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