Car Rental Certificate Program - Instructor Led

Course Name

Car Rental Certificate Program - Instructor Led

Contact Hours: 120 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

Course Description

The Car Rental Certificate Program consists of four individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion and are self paced but individual courses must be completed within 90 days of your start date and all courses must be completed within one year of the start of the first course.

Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
  1. Sabre Computer Reservation System (Air Reservations and Automated Rentals and Accommodations)
  2. Faring and Ticketing
FAQ
How long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

Benefits of Car Rental Certificate Program:

  • Take the course at your own pace - so long as the course is completed within 90 days of registration.
  • Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
  • No need to purchase additional textbooks or materials
  • As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
  • Use entire program as a newcomer and upon completion be ready to work in the travel and tourism industry.
    • Outcome

      As a result of taking the Car Rental Certificate Program you will qualified to work in the following careers:

      • Car Rental Companies
      • Demonstrate proficiency in the following areas:
        1. Sabre Computer Reservation System (Air Reservations and Automated Rentals and Accommodations)
        2. Faring and Ticketing

      Assessment

      Evaluation of student performance will be based on the following:

      1. Completion of assigments.
      2. Exam grades

      Successful completion of each course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
      The principal classifications of unsatisfactory conduct are:

    • Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
    • Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
    • Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
    • The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
    • Outline


      Car Rental Certificate Program

      The Car Rental Certificate Program consists of four individual courses. Each course will teach you valuable concepts necessary to becoming a travel professional with real world applications and industry directed content. The courses are:

      Travel Sales and Trends
      Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.

      Ground Transportation
      You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution. Rail travel recaptures the image of a different time and appeals to many leisure travelers. This study focuses on Amtrak, VIA Rail, BritRail and Eurail, the types of train accommodations, services and fare structure.

      Automated Air Reservations
      You will learn to book air reservations using RTS®, a hands on Computer Reservation System (CRS) simulation of Sabre® in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic simulator, RTS? Sabre®. You will learn and practice the basic functions of Sabre® as used by travel professionals planning and booking air travel. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel automated travel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS® is only IBM compatible but may be utilized on a Mac using Virtual PC.

      Automated Car Rental and Hotel Accommodation
      (Prerequisite course: Automated Air Reservations) You will learn to research, select and book car rentals and hotel rooms using RTS®, a hands on Computer Reservation System (CRS) simulation of Sabre® in conjunction with the online tutorial. Each lesson combines selections from a proven Sabre® text with helpful hints and instruction to most effectively use the realistic simulator, RTS® Sabre®. You will learn and practice the basic functions of Sabre® as used by travel professionals booking car and hotel arrangements. Exercises and drills will improve your proficiency and speed. You will master the skills necessary to make, maintain, change, and cancel automated car and hotel reservations. Available in U.S. or Canadian versions. Note: Each course requires a new software download. RTS® is only IBM compatible but may be utilized on a Mac using Virtual PC.


      Individual Course Descriptions

      Course Name

      Travel Sales and Trends - Instructor Led

      Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

      Course Description

      The Travel Sales and Trends Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.

        FAQ
        How long will it take me to complete the course?
        Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
        How quickly can I begin?
        Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
        What is the Job Board and how do I gain access to it?
        The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

        Benefits of Travel Sales and Trends:

      1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
      2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
      3. No need to purchase additional textbooks or materials
      4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
      5. Outcome

        Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

         

      6. Describe the need for sales and customer service skills and professional telephone manners.
      7. Ask open and/or closed questions as appropriate.
      8. Turn features into benefits while making a recommendation.
      9. Make the sale with a choice or assumptive close.
      10. List and define traveling styles and motivations for leisure travel.
      11. Identify demographic groups of travelers.
      12. Explain how demographics and traveling style impact the way people travel.
      13. List and explain travel planning and booking trends including travel resources on the Web.
      14. Access and navigate multiple travel resources online.
      15. Assessment

        Evaluation of student performance will be based on the following:

        1. Completion of assigments.
        2. Exam grades

        Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
        The principal classifications of unsatisfactory conduct are:

      16. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
      17. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
      18. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
      19. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
      20. Outline


        Travel Sales and Trends

        Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

        Lesson 1 Basic Sales Skills
        Lesson 2 Phases in the Sales Process
        Lesson 3 Styles of Travelers
        Lesson 4 Targeting the Traveler
        Lesson 5 Review
        Exam
        Lesson 6 How to Use the Net
        Lesson 7 Travel Resources Online

        COURSE ACTIVITIES AND ASSIGNMENTS:
        Maximum time to complete the course is 90 days. There are challenges, reviews, learning activities and exam. These assignments are not too consuming. You can easily do two to three assignments per week. Each assignment takes approximately an hour. To complete this course within a month, you would need to do three to four assignments within a week and plan on spending four-six hours a week.

        Course Name

        Automated Air Reservations - U.S. - Instructor Led

        Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

        Course Description

        The Automated Air Reservations - U.S. Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre® as used by travel professionals to plan and book air travel. Create multiple PNRs (Passenger Name Records) as you master the basics of booking and maintaining your clients’ air travel. Exercises and drills will improve your proficiency and speed. You will use RTS©, a hands-on simulation of Sabre® in conjunction with the online tutorial. The full RTS© Sabre® simulation program includes three courses available in a U.S. version and a Canadian version.

          FAQ
          How long will it take me to complete the course?
          Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
          How quickly can I begin?
          Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
          What is the Job Board and how do I gain access to it?
          The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

          Benefits of Automated Air Reservations - U.S:

        1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
        2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
        3. No need to purchase additional textbooks or materials
        4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
        5. Outcome

          Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

        6. Encode and decode city/airport and airline codes.
        7. Display, interpret and sell from Availability Displays.
        8. Create, file, modify, change and cancel PNRs using mandatory and optional fields.
        9. Assessment

          Evaluation of student performance will be based on the following:

          1. Completion of assigments.
          2. Exam grades

          Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
          The principal classifications of unsatisfactory conduct are:

        10. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
        11. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
        12. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
        13. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
        14. Outline


          Automated Air Reservations - U.S

          Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

          Lesson 1 Fast Start
          Lesson 2 Overview of GDSs, CRSs and RTS©
          Lesson 3 Information Systems Within Sabre®
          Exam
          Lesson 4 Availability and Sell
          Lesson 5 Itinerary Field
          Lesson 6 Summary and Drill
          Exam
          Lesson 7 Mandatory Fields
          Lesson 8 Summary and Drill
          Exam
          Lesson 9 Optional Fields
          Lesson 10 OSI and SSR
          Lesson 11 Seats Lesson 12 Modifications
          Lesson 13 Queues
          Lesson 14 Summary and Drill
          Exam

          COURSE ACTIVITIES AND ASSIGNMENTS:

          Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.

          Course Name

          Ground Transportation - Instructor Led

          Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

          Course Description

          The Ground Transportation You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution. Rail travel recaptures the image of a different time and appeals to many leisure travelers. This study focuses on Amtrak, VIA Rail, BritRail and Eurail, the types of train accommodations, services and fare structure.

          FAQ

          • How long will it take me to complete the course?
          Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
          • How quickly can I begin?
          Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
          • What is the Job Board and how do I gain access to it?
          The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

          Benefits of Ground Transportation:
          1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
          2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
          3. No need to purchase additional textbooks or materials
          4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.

          Please note: Course of study may be completed earlier than indicated.

          Outcome

          Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

          • Explain four qualifications a client must meet to rent a car.
          • Name three criteria for authorized drivers of a rental car.
          • Decode/encode car codes.
          • Name and explain rate plans, categories and extra charges.
          • Read and interpret CRS displays for car rentals.
          • Explain procedures for reservations, rental counter, and return.
          • Discuss five features and benefits of rail travel.
          • Explain Eurail, BritRail, VIA Rail Canada and Amtrak classes, services, accommodations and rates.
          • Interpret Thomas Cook Timetables, Amtrak Timetable, and CRS displays for Amtrak and for VIA Rail.

          Assessment

          Evaluation of student performance will be based on the following:

          • Completion of assignments.
          • Exam grades

          Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner.

          Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.

          The principal classifications of unsatisfactory conduct are:
          • Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
          • Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
          • Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
          • The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies.

          Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.

          Outline

          To receive a complete and comprehensive course outline write to courseinfo@jeronline.com and include the complete course title and course number.

          Course Name

          Automated Car Rental and Hotel Accommodations - U.S. - Instructor Led

          Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

          Course Description

          The Automated Car Rental and Hotel Accommodations - U.S. Become proficient in the automation systems used by airlines and their authorized agents. Add to your skills as you interpret car rental and hotel accommodations rate, availability, product and procedures displays and book the reservations. Exercises and drills will improve your proficiency and speed. You will use RTS©, a hands-on simulation of Sabre® in conjunction with the online tutorial. The full RTS© Sabre® simulation program includes three courses available in a U.S. version and a Canadian version.

            FAQ
            How long will it take me to complete the course?
            Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
            How quickly can I begin?
            Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
            What is the Job Board and how do I gain access to it?
            The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

            Benefits of Automated Car Rental and Hotel Accommodations - U.S:

          1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
          2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
          3. No need to purchase additional textbooks or materials
          4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
          5. Outcome

            Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

          6. Display and explain local and corporate car company policies.
          7. Interpret car types, rate plans and rate categories.
          8. Display, interpret and sell car rentals from CQ and CF Displays.
          9. Interpret, modify and cancel car segments.
          10. List, describe and decode at least six rate categories, and six room type classes.
          11. Display, interpret and sell hotel accommodations from HOT Displays.
          12. Display and interpret HOD Displays.
          13. Explain each step of the booking process.
          14. Interpret, modify and cancel hotel segments.
          15. Assessment

            Evaluation of student performance will be based on the following:

            1. Completion of assigments.
            2. Exam grades

            Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
            The principal classifications of unsatisfactory conduct are:

          16. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
          17. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
          18. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
          19. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
          20. Outline


            Automated Car Rental and Hotel Accommodations - U.S

            Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

            Lesson 1 Car Rental Product
            Lesson 2 Car Rental Booking and Modifications
            Lesson 3 Summary and Drill
            Exam
            Lesson 4 Hotel Accommodations Product
            Lesson 5 Hotel Booking and Modifications
            Lesson 6 Summary and Drill Exam

            COURSE ACTIVITIES AND ASSIGNMENTS:

            Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.

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