Chattanooga State Community College

Hotels and Lodging - Instructor Led

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Course Name

Hotels and Lodging - Instructor Led

Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

Course Description

The Hotels and Lodging Earn great commissions by booking your client’s hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures. Identify your guests’ preferences, learn the variables that affect prices, select the right hotel for any given client. An additional option is to enjoy the hotel sales training program developed by Marriott, entitled Hotel Excellence!

    FAQ
    How long will it take me to complete the course?
    Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
    How quickly can I begin?
    Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
    What is the Job Board and how do I gain access to it?
    The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

    Benefits of Hotels and Lodging:

  1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
  2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
  3. No need to purchase additional textbooks or materials
  4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.

    5. Outcome

    Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

  5. List the qualities hotel guests look for in a hotel.
  6. Name six types of properties in the lodging industry.
  7. Demonstrate an understanding of the variety of classification systems in the hotel industry.
  8. Identify major hotel chains regarding the class of lodging and service they provide.
  9. List and explain six factors that can affect the price of a room.
  10. Decode type, class, size, and meal plan codes.
  11. List and differentiate between hotel reference publications.
  12. Read and interpret selected print and computer references.
  13. Name the various ways to book a hotel room.
  14. Determine clients’ needs and expectations by questioning.
  15. List and define reservation policies and procedures.
  16. Name the steps and information necessary to make a reservation.
  17. Select the appropriate property and location for the client.

    18. Assessment

    Evaluation of student performance will be based on the following:

    1. Completion of assigments.
    2. Exam grades

    Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
    The principal classifications of unsatisfactory conduct are:

  18. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
  19. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
  20. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
  21. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.

    22. Outline


    Hotels and Lodging

    Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

    Lesson 1 Hotel Guest Preferences and Types of Properties
    Lesson 2 Hotel Classification Systems
    Lesson 3 Hotel Rates
    Lesson 4 Hotel References and Distribution System
    Lesson 5 Selecting and Booking the Right Property
    Lesson 6 Review
    Hotel Excellence by Marriott (optional)
    Exam

    COURSE ACTIVITIES AND ASSIGNMENTS:

    Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.

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