Tour Operator Certificate - Instructor Led
Contact Hours: 210 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Tour Operator Certificate Program consists of seven individual courses (see course list below). Each course includes instruction, student-instructor interaction through email and message boards, assignments and a final exam. Courses require 20- 30 contact hours for completion and are self paced but individual courses must be completed within 90 days of your start date and all courses must be completed within one year of the start of the first course.
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Benefits of Tour Operator Certificate Program:
FAQ
How long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
As a result of taking the Tour Operator Certificate Program you will qualified to work in the following careers:
Evaluation of student performance will be based on the following:
Successful completion of each course requires passing the exam with an 80% average or greater. The exam can be taken up t0 3 times. There is a charge of $49.00 per exam retake. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
The Tour Operator Certificate Program consists of seven individual courses. Each course will teach you valuable concepts necessary to becoming a travel professional with real world applications and industry directed content. The courses are: Travel Sales and Trends Selling Vacation Packages and ToursHotels and Lodging Ground Transportation Air Reservations - U.S. or Canadian Domestic Air Fares - U.S. or Canadian Domestic ARC Documents
Tour Operator Certificate Program
Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.
Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures. Understand the function of tour operators and wholesalers. Identify your clients? needs and preferences, and book the right vacation package for any given client.
You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution. Rail travel recaptures the image of a different time and appeals to many leisure travelers. This study focuses on Amtrak, VIA Rail, BritRail and Eurail, the types of train accommodations, services and fare structure.
Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.
(Prerequisite course: Air Reservations U.S. or Canadian) Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your clients’ air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple format with many applications to allow you to become proficient.
ARC Documents - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The ARC Documents Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges. rev 9/01 .
Benefits of ARC Documents:
FAQ
How long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
The principal classifications of unsatisfactory conduct are:
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application. Lesson 1 Domestic Tickets Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.
ARC Documents
Lesson 2 Methods of Payment
Lesson 3 Refunds
Lesson 4 Exchanges
Lesson 5 ARC Documents Review
Exam
Hotels and Lodging - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Hotels and Lodging Earn great commissions by booking your client’s hotel accommodations. Learn the basics of the hotel product, rate structure, property and room classifications, codes, published and automated resources and non-automated reservations procedures. Identify your guests’ preferences, learn the variables that affect prices, select the right hotel for any given client. An additional option is to enjoy the hotel sales training program developed by Marriott, entitled Hotel Excellence! Benefits of Hotels and Lodging:FAQHow long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following: Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application. Lesson 1 Hotel Guest Preferences and Types of Properties Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.
Hotels and Lodging
Lesson 2 Hotel Classification Systems
Lesson 3 Hotel Rates
Lesson 4 Hotel References and Distribution System
Lesson 5 Selecting and Booking the Right Property
Lesson 6 Review
Hotel Excellence by Marriott (optional)
Exam
Selling Vacation Packages and Tours - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
Earn great commissions by booking vacation packages and tours, one of the fastest growing segments of the travel industry. Learn the basics of the tour product, components of tours, tour destinations, types of vacation packages and tours, print and electronic resources and non-automated tour booking procedures. Understand the function of tour operators and wholesalers. Identify your clients' needs and preferences, and book the right vacation package for any given client.
FAQ
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
To receive a complete and comprehensive course outline write to courseinfo@jeronline.com and include the complete course title.
Ground Transportation - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Ground Transportation You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution. Rail travel recaptures the image of a different time and appeals to many leisure travelers. This study focuses on Amtrak, VIA Rail, BritRail and Eurail, the types of train accommodations, services and fare structure.
FAQ
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
To receive a complete and comprehensive course outline write to courseinfo@jeronline.com and include the complete course title and course number.
Travel Sales and Trends - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Travel Sales and Trends Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.
Benefits of Travel Sales and Trends:
FAQ
How long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application. Lesson 1 Basic Sales Skills COURSE ACTIVITIES AND ASSIGNMENTS:
Travel Sales and Trends
Lesson 2 Phases in the Sales Process
Lesson 3 Styles of Travelers
Lesson 4 Targeting the Traveler
Lesson 5 Review
Exam
Lesson 6 How to Use the Net
Lesson 7 Travel Resources Online
Maximum time to complete the course is 90 days. There are challenges, reviews, learning activities and exam. These assignments are not too consuming. You can easily do two to three assignments per week. Each assignment takes approximately an hour. To complete this course within a month, you would need to do three to four assignments within a week and plan on spending four-six hours a week.
Air Fares - U.S. Domestic - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Air Fares - U.S. Domestic Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your client’s air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple format with many applications to allow you to become proficient.
Benefits of Air Fares - U.S. Domestic:
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
The principal classifications of unsatisfactory conduct are:
Air Reservations - U.S. Domestic
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application. Lesson 1 Introduction to Fare Terms Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.
Lesson 2 Discount Fares and Fare Basis Codes
Lesson 3 Reading and Interpreting Fare Displays
Lesson 4 Constructing Fares
Lesson 5 Interpreting Taxes
Lesson 6 Domestic Fares Review
Exam
Air Reservations - U.S. Domestic - Instructor Led
Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)
The Air Reservations - U.S. Domestic Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.
Benefits of Air Reservations - U.S. Domestic: Take the course at your own pace - so long as the course is completed within 90 days of registration. Do the lessons at any hour of the day or night. Send or retrieve information 24/7. No need to purchase additional textbooks or materials As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
FAQ
How long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.
Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
Evaluation of student performance will be based on the following:
Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
The principal classifications of unsatisfactory conduct are:
Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application. Lesson 1 Introduction to Air Travel Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.
Air Reservations - U.S. Domestic
Lesson 2 Codes
Lesson 3 Timetables and Other References
Lesson 4 Itineraries
Lesson 5 Passenger Name Records
Lesson 6 Airline/Airport Policies and Procedures
Lesson 7 Air Reservations Review
Exam