Airline Certificate Program - Instructor Led

Course Name

Airline Certificate Program - Instructor Led

Contact Hours: 180 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

Course Description

The Airline Certificate Program consists of six individual courses (see course list below). Each course includes instruction, student-instructor interacation through email and message boards, assigments and a final exam. Courses require 20- 30 contact hours for completion and are self paced but individual courses must be completed within 90 days of your start date and all courses must be completed within one year of the start of the first course.

Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
  1. Sabre Computer Reservation System (Air Reservations and Faring and Ticking)
  2. Faring and Ticketing

FAQ
How long will it take me to complete the course?
Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
How quickly can I begin?
Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
What is the Job Board and how do I gain access to it?
The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

Benefits of Airline Certificate Program:

  • Take the course at your own pace - so long as the course is completed within 90 days of registration.
  • Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
  • No need to purchase additional textbooks or materials
  • As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
  • Use entire program as a newcomer and upon completion be ready to work in the travel and tourism industry.
    • Outcome

      As a result of taking the Airline Certificate Program you will qualified to work in the following careers:

      • Airlines
      • You will be able to demonstrate proficiency in Sabre Computer Reservation System (Air Reservations and Faring and Ticking)
      • Faring and Ticketing

      Assessment

      Evaluation of student performance will be based on the following:

      1. Completion of assigments.
      2. Exam grades

      Successful completion of each course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
      The principal classifications of unsatisfactory conduct are:

    • Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
    • Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
    • Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
    • The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
    • Outline


      Airline Certificate Program

      The Airline Certificate Program consists of 6 individual courses. Each course will teach you valuable concepts necessary to becoming a travel professional with real world applications and industry directed content. The courses are:

      Travel Sales and Trends
      Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.

      Air Reservations - U.S. or Canadian Domestic
      Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.

      Air Fares - U.S. or Canadian Domestic
      (Prerequisite course: Air Reservations U.S. or Canadian) Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your clients’ air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple format with many applications to allow you to become proficient.

      ARC Documents
      (Prerequisite courses: Air Reservations and Air Fares U.S. Domestic) Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges.

      Automated Air Reservations - U.S. Domesic or Canada

      Course Name

      Air Fares - U.S. Domestic - Instructor Led

      Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

      Course Description

      The Air Fares - U.S. Domestic Learn the air fare terms, codes, fare construction principles and fare application rules necessary to find, interpret and apply the lowest applicable fare to your client’s air itinerary. Practice the interpretation of the multiple air transportation taxes and fees applicable to air travel. Air fares are historically difficult to interpret and apply. This course presents the basics in a simple format with many applications to allow you to become proficient.

        FAQ
        How long will it take me to complete the course?
        Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
        How quickly can I begin?
        Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
        What is the Job Board and how do I gain access to it?
        The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

        Benefits of Air Fares - U.S. Domestic:

      1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
      2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
      3. No need to purchase additional textbooks or materials
      4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
      5. Outcome

        Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
      6. Define domestic fare terms.
      7. Interpret fare basis codes.
      8. Interpret and apply domestic fare and rule displays.
      9. Interpret and explain domestic PNR linear fare calculation lines.
      10. Interpret tax and fee calculations.
      11. Assessment

        Evaluation of student performance will be based on the following:
        1. Completion of assigments.
        2. Exam grades

        Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
        The principal classifications of unsatisfactory conduct are:

      12. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
      13. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
      14. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
      15. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
      16. Outline

        Air Reservations - U.S. Domestic

        Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

        Lesson 1 Introduction to Fare Terms
        Lesson 2 Discount Fares and Fare Basis Codes
        Lesson 3 Reading and Interpreting Fare Displays
        Lesson 4 Constructing Fares
        Lesson 5 Interpreting Taxes
        Lesson 6 Domestic Fares Review
        Exam

        COURSE ACTIVITIES AND ASSIGNMENTS:

        Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.

        Course Name

        Air Reservations - U.S. Domestic - Instructor Led

        Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

        Course Description

        The Air Reservations - U.S. Domestic Gain the product knowledge and skills (with the exception of automated reservations) needed to research, plan and book air travel. You will learn the terminology, the policies and the procedures of airline travel and airline reservations. While the sale of air travel is no longer the major revenue producer for travel professionals, it is a vital part of the travel industry as the most used mode of transportation to business destinations and highly used mode to vacation/leisure destinations. Therefore, becoming an expert on the product, airline policies and procedures as well as reservations policies and procedures is essential to your success.

          FAQ
          How long will it take me to complete the course?
          Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
          How quickly can I begin?
          Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
          What is the Job Board and how do I gain access to it?
          The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

          Benefits of Air Reservations - U.S. Domestic:

          • Take the course at your own pace - so long as the course is completed within 90 days of registration.

          • Do the lessons at any hour of the day or night. Send or retrieve information 24/7.

          • No need to purchase additional textbooks or materials

          • As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.

          Outcome

          Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

        1. Demonstrate air travel product knowledge.
        2. Memorize major airline codes, city/airport codes, class of service and booking codes.
        3. Interpret the CRS displays for air reservations.
        4. Interpret timetables and industry publications.
        5. Specify the data required to book air travel reservations.
        6. Assessment

          Evaluation of student performance will be based on the following:

          1. Completion of assigments.
          2. Exam grades

          Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
          The principal classifications of unsatisfactory conduct are:


          • Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.

          • Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.

          • Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.

          • The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.

          Outline


          Air Reservations - U.S. Domestic

          Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

          Lesson 1 Introduction to Air Travel
          Lesson 2 Codes
          Lesson 3 Timetables and Other References
          Lesson 4 Itineraries
          Lesson 5 Passenger Name Records
          Lesson 6 Airline/Airport Policies and Procedures
          Lesson 7 Air Reservations Review
          Exam

          COURSE ACTIVITIES AND ASSIGNMENTS:

          Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.

          Course Name

          ARC Documents - Instructor Led

          Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

          Course Description

          The ARC Documents Here is your ticketing course. Your air traveler will need a ticket and boarding pass to board the aircraft at departure time. The airline tickets used for air travel in the United States are issued, controlled and processed through an Area Settlement Plan administered by the Airline Reporting Corporation (ARC). Here you will cover the ticketing types, forms, policies and procedures per the ARC as well as forms of payment, refunds and exchanges. rev 9/01 .

            FAQ
            How long will it take me to complete the course?
            Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
            How quickly can I begin?
            Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
            What is the Job Board and how do I gain access to it?
            The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

            Benefits of ARC Documents:

          1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
          2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
          3. No need to purchase additional textbooks or materials
          4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
          5. Outcome

            Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

            • Explain the purpose and function of the Airline Reporting Corporation (ARC) and access the ARC Website.
            • List the types of tickets and related documents used in the United States and issued and controlled by ARC.
            • Specify the guidelines and use of Electronic Tickets, Automated Ticket and Boarding Passes, Prepaid Ticket Authorities, Tour Orders and Miscellaneous Charges Order.
            • Read and explain all information on multiple ATBs.
            • List and explain acceptable and preferred forms of payment for air tickets.
            • Calculate and process refunds and exchanges.

            Assessment

            Evaluation of student performance will be based on the following:

            1. Completion of assigments.
            2. Exam grades

            Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
            The principal classifications of unsatisfactory conduct are:

            • Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.

            • Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.

            • Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.

            • The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.

            Outline


            ARC Documents

            Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

            Lesson 1 Domestic Tickets
            Lesson 2 Methods of Payment
            Lesson 3 Refunds
            Lesson 4 Exchanges
            Lesson 5 ARC Documents Review
            Exam

            COURSE ACTIVITIES AND ASSIGNMENTS:

            Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.

            Course Name

            Automated Air Fares & Tickets - U.S. - Instructor Led

            Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

            Course Description

            The Automated Air Fares and Tickets - U.S. Become proficient in the automation systems used by airlines and their authorized agents as you continue to practice creating PNRs and add the skills of interpreting fare quote displays and rule displays, pricing and ticketing. Exercises and drills will improve your proficiency and speed. You will use RTS©, a hands-on simulation of Sabre® in conjunction with the online tutorial. The full RTS© Sabre® simulation program includes three courses available in a U.S. version and a Canadian version.

              FAQ
              How long will it take me to complete the course?
              Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
              How quickly can I begin?
              Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
              What is the Job Board and how do I gain access to it?
              The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

              Benefits of Automated Air Fares and Tickets - U.S:

            1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
            2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
            3. No need to purchase additional textbooks or materials
            4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
            5. Outcome

              Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:
            6. Define domestic fare terms.
            7. Explain the general rule of fare construction and application.
            8. Retrieve and interpret Fare Quote Displays, Fare Shopper Displays and Rule Displays.
            9. Explain fare rules to the client.
            10. Price itineraries at the lowest applicable fare for booking code used.
            11. Bargain Price itineraries at the lowest available fare.
            12. Bargain Price itineraries at the lowest available fare and rebook in the appropriate class.
            13. Store the fare and interpret the fare and tax calculation information.
            14. Generate automated tickets.
            15. Assessment

              Evaluation of student performance will be based on the following:
              1. Completion of assigments.
              2. Exam grades

              Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
              The principal classifications of unsatisfactory conduct are:

            16. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
            17. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
            18. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
            19. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
            20. Outline


              Automated Air Fares and Tickets - U.S

              Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

              Lesson 1 Domestic Fares
              Lesson 2 Domestic Fare Rules
              Lesson 3 Fare Quote with Rules
              Lesson 4 Fare Shopper Quote with Rules
              Lesson 5 Summary and Drill
              Exam
              Lesson 6 Pricing and Ticketing Basics
              Lesson 7 Summary and Drill

              COURSE ACTIVITIES AND ASSIGNMENTS:

              Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.

              Course Name

              Automated Air Reservations - U.S. - Instructor Led

              Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

              Course Description

              The Automated Air Reservations - U.S. Become proficient in the automation systems used by airlines and their authorized agents. Learn and practice the basic functions of Sabre® as used by travel professionals to plan and book air travel. Create multiple PNRs (Passenger Name Records) as you master the basics of booking and maintaining your clients’ air travel. Exercises and drills will improve your proficiency and speed. You will use RTS©, a hands-on simulation of Sabre® in conjunction with the online tutorial. The full RTS© Sabre® simulation program includes three courses available in a U.S. version and a Canadian version.

                FAQ
                How long will it take me to complete the course?
                Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
                How quickly can I begin?
                Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
                What is the Job Board and how do I gain access to it?
                The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

                Benefits of Automated Air Reservations - U.S:

              1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
              2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
              3. No need to purchase additional textbooks or materials
              4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
              5. Outcome

                Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

              6. Encode and decode city/airport and airline codes.
              7. Display, interpret and sell from Availability Displays.
              8. Create, file, modify, change and cancel PNRs using mandatory and optional fields.
              9. Assessment

                Evaluation of student performance will be based on the following:

                1. Completion of assigments.
                2. Exam grades

                Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
                The principal classifications of unsatisfactory conduct are:

              10. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
              11. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
              12. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
              13. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
              14. Outline


                Automated Air Reservations - U.S

                Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

                Lesson 1 Fast Start
                Lesson 2 Overview of GDSs, CRSs and RTS©
                Lesson 3 Information Systems Within Sabre®
                Exam
                Lesson 4 Availability and Sell
                Lesson 5 Itinerary Field
                Lesson 6 Summary and Drill
                Exam
                Lesson 7 Mandatory Fields
                Lesson 8 Summary and Drill
                Exam
                Lesson 9 Optional Fields
                Lesson 10 OSI and SSR
                Lesson 11 Seats Lesson 12 Modifications
                Lesson 13 Queues
                Lesson 14 Summary and Drill
                Exam

                COURSE ACTIVITIES AND ASSIGNMENTS:

                Maximum time to complete this course is 90 days. To be completed in that time: reviews, quizzes, challenges, discussion items, called What's Your Opinion?, additional discussion items and case studies, called What Would You Do If. . .? All quizzes, reviews, challenges and case study responses are submitted electronically to your instructor with results returned via email. The discussion area is monitored for participation.

                Course Name

                Travel Sales and Trends - Instructor Led

                Contact Hours: 30 (an estimated time frame devoted to a course of study from start to finish that can vary from student to student)

                Course Description

                The Travel Sales and Trends Enjoy expected as well as surprising sales techniques and new approaches as you explore and practice them. Included you will find telephone business manners, listening skills, and tools for targeting the traveler. Discover successful sales steps for telephone reservations agents as well as for the travel professional working with clients one on one. Trends in the industry include the use of the Web for a variety of travel resources as well as current information on possible careers in the industry. This is an excellent introduction to the program.

                  FAQ
                  How long will it take me to complete the course?
                  Each course will take you between 20 - 30 hours a piece to complete. All courses are completely internet delivered and allow you to study at your own pace but must be completed within one year of the date you begin. The average student takes three to four months to complete all of the training.
                  How quickly can I begin?
                  Upon registration you will receive your personal user name and password and directions on how to begin your course work within 24 hours of registration. You will have access to all course materials, student-instructor interaction, assignments and exams.
                  What is the Job Board and how do I gain access to it?
                  The Job Board gives you access to resume, cover letter and interview information with instruction specific to the travel and tourism industry. In addition, the Job Board provides access to comprehensive and frequently updated national databases of tourism jobs sponsored by industry leading organizations such as ASTA and ISTTE.

                  Benefits of Travel Sales and Trends:

                1. Take the course at your own pace - so long as the course is completed within 90 days of registration.
                2. Do the lessons at any hour of the day or night. Send or retrieve information 24/7.
                3. No need to purchase additional textbooks or materials
                4. As you approach completion, access the Job Board for assistance in finding career opportunities currently available in your area.
                5. Outcome

                  Upon successful completion of this course, you will be able to demonstrate proficiency in the following areas:

                   

                6. Describe the need for sales and customer service skills and professional telephone manners.
                7. Ask open and/or closed questions as appropriate.
                8. Turn features into benefits while making a recommendation.
                9. Make the sale with a choice or assumptive close.
                10. List and define traveling styles and motivations for leisure travel.
                11. Identify demographic groups of travelers.
                12. Explain how demographics and traveling style impact the way people travel.
                13. List and explain travel planning and booking trends including travel resources on the Web.
                14. Access and navigate multiple travel resources online.
                15. Assessment

                  Evaluation of student performance will be based on the following:

                  1. Completion of assigments.
                  2. Exam grades

                  Successful completion of the course requires passing the exam with an 80% average or greater. Each exam may only be accessed and submitted one time. Students not able to complete their exam after beginning will be required to repurchase and retake the complete course. Each course must be completed within 90 days of registration but may be completed sooner. Students are subject to dismissal for unsatisfactory conduct and will not receive a refund.
                  The principal classifications of unsatisfactory conduct are:

                16. Theft or destruction of property including but not excluded to intellectual or physical work or software, belonging to the school or other students.
                17. Cheating on an exam or other material. The use of another student’s or individual’s work or material for a grade.
                18. Personal behavior that is disruptive to the learning environment, including: abusive language, intimidation, flagrant lack of respect for the staff or the peaceful enjoyment of other students and staff.
                19. The unlawful or unethical use of the course curriculum, programming or communication as determined by the staff. Students will be considered for readmittance upon signing an agreement to comply with all school policies. Upon registration the Instructional Support Course Administrator emails a welcome letter to the student to begin unrestricted email communication and support, then contacts the student on a regular basis regarding progress; corrects, annotates and grades Exercises and Reviews. Questions will be answered within 24 hours on regular business days.
                20. Outline


                  Travel Sales and Trends

                  Each lesson includes an online Review (Stop, Review and Apply) as well as at least one Challenge that requires independent research and application.

                  Lesson 1 Basic Sales Skills
                  Lesson 2 Phases in the Sales Process
                  Lesson 3 Styles of Travelers
                  Lesson 4 Targeting the Traveler
                  Lesson 5 Review
                  Exam
                  Lesson 6 How to Use the Net
                  Lesson 7 Travel Resources Online

                  COURSE ACTIVITIES AND ASSIGNMENTS:
                  Maximum time to complete the course is 90 days. There are challenges, reviews, learning activities and exam. These assignments are not too consuming. You can easily do two to three assignments per week. Each assignment takes approximately an hour. To complete this course within a month, you would need to do three to four assignments within a week and plan on spending four-six hours a week.

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